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viernes, 4 de diciembre de 2020

BackGround Script - Reparar SLA en forma masiva Servicenow

 var gr =   new GlideRecord('incident');

gr.addQuery("numberSTARTSWITHMINC_");

gr.query();

gs.info("Number of incidents to update " + gr.getRowCount());

var sla = new SLARepair();

while(gr.next()){

 var sysId = gr.getValue('sys_id');

  gs.info("Updating incident " + sysId);

  sla.repairBySysId(sysId, "incident");

}


Lo mismo pero para CSM


 var gr =   new GlideRecord('sn_customerservice_case');

gr.addQuery('sys_id','IN','26ac67722546f8d010315bc4bcb68,');

gr.query();

//gs.info("Number of incidents to update " + gr.getRowCount());

var sla = new SLARepair();

while(gr.next()){

 var sysId = gr.getValue('sys_id');

  gs.info("Updating incident " + sysId);

  sla.repairBySysId(sysId, "sn_customerservice_case");

}


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